Microsoft Groups updates Confluence and Zendesk integrations

Microsoft Groups updates Confluence and Zendesk integrations
Microsoft Groups updates Confluence and Zendesk integrations

Microsoft has this week introduced that it has up to date the integrations from its Microsoft Groups service to the third-party Confluence and Zendesk choices. Confluence Pages can now be used inside Microsoft Groups, with considerably enhanced web page parity, powered by Confluence Embedded Pages.

Utilizing the Microsoft groups Zendesk integration companies at the moment are obtainable to supply help to their workers within the device of their selection and might handle help request immediately from Groups.

The primary launch of the Zendesk integration options:

– Create, view, and replace Zendesk tickets immediately from inside Groups
– Add inner notes or public replies to tickets from inside Groups
– Get real-time notifications on tickets based mostly on standing, precedence, sort, or updates inside any Groups channel or chat
– Deploy Reply Bot in Groups to reply generally requested questions
– See all private tickets in a single listview inside Groups
– Import Zendesk ticket views as tabs right into a single Groups workspace

Confluence and Zendesk integrations

“Given the similarity of our missions and the complementary nature of our merchandise, Microsoft Groups and Atlassian are thrilled to proceed this shut partnership and ship wealthy, built-in product experiences by Atlassian + Microsoft Groups apps. Atlassian and Microsoft are working nearer than ever earlier than to deliver you best-in-class integrations that unite work and data throughout groups, instruments, and platforms. (Try the complete checklist of Microsoft Groups + Atlassian apps right here).”

“There may be at all times a proper device for the job and having these instruments obtainable in Microsoft Groups permits individuals to work from wherever. Groups has a variety of instruments which you can combine into your work stream and we’re excited to share particulars about two up to date integrations from Confluence and Zendesk that proceed to supply groups the flexibility to be productive wherever they’re working.”

“We’re excited to announce the discharge of the brand new Zendesk integration for Microsoft Groups! This integration brings your communication and help options collectively to allow your workers to work wherever they’re most efficient. The up to date integration comes after reviewing suggestions obtained from prospects utilizing the unique model, which launched in 2016. All through the previous 12 months, we’ve been working with our improvement associate, Softserve, to construct a brand new integration that caters to essentially the most requested use circumstances and options.”

Supply : Microsoft

Filed Beneath: Know-how Information, Prime Information

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